GeekPAC

Just three days into the new year, we have another example of DRM punishing paying customers, rather than "pirates." Netflix subscriber Davis Freeberg ran headlong into an incompatibility between Microsoft DRM and ... Microsoft DRM. The trouble all started when Freeberg bought a new monitor for his Vista computer. When he decided to watch streaming movies from Netflix, Netflix documentation warned him that the recommended means of fixing a problem with DRM-restricted Netflix programming "may remove licenses to other content using Microsoft DRM" -- including, in particular, restricted programming he had already purchased through Amazon Unbox. Trying to resolve this problem just got Freeberg a tech-support runaround, with each company involved pointing the finger at another. [read full post]